Question 1

How do I set up a Space2Site account?

Accepted Answer

To create a Space2Site account:

1. Download the app from the iOS or Android App Store
2. Click ‘Sign Up’
3. Enter your workplace details

You must be 18 years or older to create a Space2Site account.

Question 2

How do I log out of my account?

Accepted Answer

To log out of your Space2Site account:
1. Go to Settings
2. Go to Account

Click Logout

Question 3

How do I change or reset my password?

Accepted Answer

To change your password:
1. Go to Settings
2. Go to Account
3. Click Manage Account
4. Login using your current password
5. Click ‘Reset Password’

You will then receive an email with further instructions to change your password, this process is followed for added security.

If you have not received an email please check your junk or spam email folder. If you have further issues please contact support@spelfie.com(mailto:support@spelfie.com)

Question 4

How to reset a lost or forgotten password?

Accepted Answer

To recover or reset a forgotten password, click on Forgotten Password on the sign in screen.
You will then receive an email with further instructions to change your password, this process is followed for added security.

If you have not received an email please check your junk or spam email folder. If you have further issues please contact support@spelfie.com(mailto: support@spelfie.com)

Question 5

What types of notifications does Space2Site send?

Accepted Answer

We send notifications to inform you of onsite information and events. As well as your check-in countdown and when your check-in is complete.

Our push notifications are made to enhance your app experience and important to make sure you are properly checking-in at your worksite.

You can edit your push notifications from us on your device.

Question 6

How can I stop push notifications?

Accepted Answer

Push notifications can be stopped within the settings on the Space2Site app.

Please note, the only push notifications you will receive in the Space2Site app are from your worksite/employer and therefore will be important to the functionality of the app.

Question 7

How do I access my data?

Accepted Answer

You can easily access your data through your profile at any time.

Requesting your data:
1. Go to settings
2. Go to Account
3. Click Request Data

By following this process, you will have sent a request for your data to the Space2Site team. We will work on processing your request to export the account data and contact you in order to securely send your data back in a machine-readable format.

Question 8

How do I delete my account?

Accepted Answer

To permanently delete your account:
1. Launch the app
2. Go to Settings
3. Go to Account
4. Click Delete My Account

When you delete your account all of your information will be permanently removed from both tripsology and Space2Site, this action cannot be undone.